How to make a claim
Safety first – Please remain calm, One Call Claims are here to help you! One Call Claims make the claim process as easy as possible.
Want to discuss an existing claim?
If you need to discuss an existing claim, please contact One Call Claims directly by visiting One Call Claims — they’ll be best placed to help with any updates or questions about your ongoing case.
If you’re looking to submit a new claim, please follow the instructions provided on this page.
Benefits as standard with your claim
Enjoy all benefits of our car insurance as standard, including roadside assistance, legal cover, and discounts on additional policies, ensuring peace of mind and comprehensive protection on the road.
Personal Accident Cover
In instances such as accidental death and hospitalisation following a road traffic accident, Personal Accident Cover will secure cover for yourself and your passengers.
Replacement Vehicle
A road traffic accident is stressful enough, but what if it left you without a vehicle? With our replacement vehicle packages, we’ll make sure you can still get from A to B.
UK Contact Centres
Our UK contact centre offers speedy support, ensuring clear communication and efficient service. Enjoy the peace of mind that comes with knowledgeable, easily accessible assistance.
24 Hour Claims Service
Our 24/7 claims line ensures you’re always supported, providing peace of mind and immediate assistance whenever you need it. Day or night, we’re here to help.
What's the fastest way to claim?
You can claim online via the customer portal.
What to do if you have an accident?
Safety first – Please remain calm, One Call Claims are here to help you!
One Call Claims Limited are an accident management company who can handle non-fault claims on behalf of One Call Insurance Services Limited. One Call Claims Limited are authorised and regulated by the Financial Conduct Authority. You can choose an alternative accident management company or One Call Claims Limited. If One Call Claims are unable to deal with your claim they will provide you with the information of your insurance providers claims team.
Before making the call to One Call Claims please ensure everyone involved is safe. If you are stuck at the roadside call them as soon as it is safe to do so and they will take care of the arrangements for you.
To help with the claims process...
- Do not apologise or admit fault.
- Try to collect the following information to give to One Call Claims Accident Helpline to help them speed up your claim:
Details of your own vehicle, such as the registration number
Full details of the other driver(s), phone number(s), and registration number(s) (this will allow them to contact anybody else involved).
As many details of the location of the incident as possible, such as the postcode
Injuries caused.
Witnesses.
Police officers and report references.
Full details of what happened.
Throughout the whole process, it’s wise to be taking photographs or video footage of the scene, the cars, the damage and the people.
Know the law
You must stop if you are involved in any incident involving an injury to any person or certain animals, or if other vehicles or roadside property are damaged. If you own the vehicle involved, you must give your name, address and insurance details to anyone who has a good reason for asking. If you do not own the vehicle, you must give the owner’s name, their address and the registration number of the vehicle.
Start your claim today
Get insurance with an exceptional service!
As a trusted insurance broker, we pride ourselves on providing exceptional service, reflected in our 5-star reviews.
Our commitment to customer satisfaction and comprehensive coverage options ensures peace of mind for all our clients.
Can’t find what your looking for, or have a question?
Take a look at our frequently asked questions
