- We're here to help
How can we help?
Our friendly live chat team is here to help, or you can manage your account online at a time that suits you.
Fastest & easiest way to make changes with reduced administration costs. View documents, make payments & contact us
Live chat
Chat with an advisor online during opening hours.
- Mon-Fri 9am to 8pm, Sat-Sun 9am to 4pm
Support when you need it most
Report a Claim
In the event of a Claim please call One Call Claims.
- Open 24/7
Home Emergency
For home emergencies please call One Call Claims.
- Open 24/7
Need further assistance?
For more help contact us on live chat or use login assist to access your account on the customer portal.
Live chat
Chat with an advisor online during opening hours.
- Mon-Fri 9am to 8pm, Sat-Sun 9am to 4pm
Can't Login?
If you are having difficulty logging into your account, please use our login asstist tool.
FAQs
Search through all our frequently asked questions to find the answer you need.
- Open 24/7
Still need assistance?
Renewal Queries
Platinum Club
Mid Term Changes
Missed Payments
Manage your insurance online
Need to make a change to your details, make a claim, report a breakdown? You can do all of this online or through our app.
Managing your One Protect policy
We’re here to ensure you always have the support you need.
Once you register, you’ll have 24/7 access to our online customer portal. This portal offers a variety of tools and resources for your convenience, as listed below.
Help & Support
- Contact live chat support
- 24/7 claims & breakdown line
- Search FAQs
Policy Management
- View & download policy documents
- Upload your documents
- Amend your policy
- Renew your policy
Online Account
- Access exclusive offers
- Update payment details
- Purchase policy extras
We also understand the value of personal interaction, so we provide traditional support options too. Please see below the contact methods available.
Contact Information
There’s also our FAQ section. You may find the answer you need there. Alternatively, please see the most common FAQ’s below, which to make it easier for you; have been categorised into the different insurance products we offer.
Our contact centre opening times
What would you like to discuss?
What would you like to discuss about your motor insurance?
Have you tried making a change online?
Making changes online:
Changes can be made quickly and easily online by logging into the customer portal. Once logged in, we’ll guide you through a few simple steps and provide a quotation based on the updates you make. You can then choose to accept or decline the quote.
Making changes through the portal also comes with the benefit of a reduced fee compared to talking with us directly via live chat.
Found everything you have been looking for?
Ways to contact us:
What would you like to discuss about your motor insurance?
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm. Please be aware an administration fee of up to £42.50 is applicable when completed via Live Chat. If completed in your customer portal the administration fee is up to £24.00.
Making payments online:
If you need to update your direct debit details, make a payment, or change your payment date, you can easily manage these changes by logging into the customer portal.
Once logged in, simply select “Manage My Policy” and then choose “Payment Schedule” to make the necessary updates.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Proof of No Claims Bonus:
Your No Claims Bonus proof can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in the customer portal. To access it, simply log in, select “Manage This Policy,” and then click on “View Documentation.” From there, you’ll be able to view, download, and print your copy.
Insurance Certificate:
Your certificate of insurance can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in your customer portal. Once logged in, simply select “Manage This Policy” and click on “View Documentation” to access it. You will also be able to view, download, and print your own cop.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What part of your renewal do you need help with?
Renewing your insurance:
If you’ve received your renewal notice and would like to renew, you can easily accept your renewal via the customer portal. Once logged in, click on “View My Renewal,” select your preferred payment method, and follow the step-by-step instructions provided. If you’d like to pay using a different card or update your direct debit information, you can do so at this stage.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
How to view your renewal:
Your renewal notice will be available at least 21 days before the renewal is due and can be accessed in the customer portal. If requested, we may have also emailed or posted your renewal notice. If you’re unsure whether you’ve received the email, try searching for “One Click” in your inbox or check your junk folder.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Discussing your renewal:
There are many factors that go into calculating your renewal premium. If you’ve been comparing insurers, you might find that we cover things others don’t—have you checked this? Even minor amendments, such as the current value of your vehicle or a reduction in mileage, could lower your price. As a result, our price might be significantly cheaper than what you’ve found online.
If you’d like to renew, you can easily do so by logging into the customer portal.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Managing your policy online:
Although we’re not fully self-service yet, there are plenty of things you can do with just the press of a button. Here’s what you can access through the online customer portal:
- Make changes to your policy
- Change your payment date
- Download various documents
- Get a copy of your no claims bonus
- Renew your policy
- Upload documents
- Contact live chat support
- Purchase policy extras
If your query isn’t listed, have you checked our FAQs?
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What would you like to discuss about your home insurance?
Have you tried making a change online?
Making changes online:
Changes can be made quickly and easily online by logging into the customer portal. Once logged in, we’ll guide you through a few simple steps and provide a quotation based on the updates you make. You can then choose to accept or decline the quote.
Making changes through the portal also comes with the benefit of a reduced fee compared to talking with us directly via live chat.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm. Please be aware an administration fee of up to £42.50 is applicable when completed via Live Chat. If completed in your customer portal the administration fee is up to £24.00.
Making payments online:
If you need to update your direct debit details, make a payment, or change your payment date, you can easily manage these changes by logging into the customer portal.
Once logged in, simply select “Manage My Policy” and then choose “Payment Schedule” to make the necessary updates.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Insurance Documents:
Your insurance documents can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in the customer portal. To access it, simply log in, select “Manage This Policy,” and then click on “View Documentation.” From there, you’ll be able to view, download, and print your copy.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What part of your renewal do you need help with?
Renewing your insurance:
If you’ve received your renewal notice and would like to renew, you can easily accept your renewal via the customer portal. Once logged in, click on “View My Renewal,” select your preferred payment method, and follow the step-by-step instructions provided. If you’d like to pay using a different card or update your direct debit information, you can do so at this stage.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
How to view your renewal:
Your renewal notice will be available at least 21 days before the renewal is due and can be accessed in the customer portal. If requested, we may have also emailed or posted your renewal notice. If you’re unsure whether you’ve received the email, try searching for “One Click” in your inbox or check your junk folder.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Managing your policy online:
Although we’re not fully self-service yet, there are plenty of things you can do with just the press of a button. Here’s what you can access through the online customer portal:
- Make changes to your policy
- Change your payment date
- Download various documents
- Get a copy of your no claims bonus
- Renew your policy
- Upload documents
- Contact live chat support
- Purchase policy extras
If your query isn’t listed, have you checked our FAQs?
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Not a problem, we are here to help!
If you need immediate assistance or need to report a claim you can call: 0203 738 7300.
Managing your policy online:
Although we’re not fully self-service yet, there are plenty of things you can do with just the press of a button. Here’s what you can access through the online customer portal:
- Make changes to your policy
- Change your payment date
- Download various documents
- Get a copy of your no claims bonus
- Renew your policy
- Upload documents
- Contact live chat support
- Purchase policy extras
If your query isn’t listed, have you checked our FAQs?
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What would you like to discuss about your motor insurance?
Have you tried making a change online?
Making changes online:
Changes can be made quickly and easily online by logging into the customer portal. Once logged in, we’ll guide you through a few simple steps and provide a quotation based on the updates you make. You can then choose to accept or decline the quote.
Making changes through the portal also comes with the benefit of a reduced fee compared to talking with us directly via live chat.
Found everything you have been looking for?
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm. Please be aware an administration fee of up to £15.00 is applicable when completed via Live Chat. If completed in your customer portal the administration fee is up to £4.99.
Making payments online:
If you need to update your direct debit details, make a payment, or change your payment date, you can easily manage these changes by logging into the customer portal.
Once logged in, simply select “Manage My Policy” and then choose “Payment Schedule” to make the necessary updates.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Proof of No Claims Bonus:
Your No Claims Bonus proof can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in the customer portal. To access it, simply log in, select “Manage This Policy,” and then click on “View Documentation.” From there, you’ll be able to view, download, and print your copy.
Insurance Certificate:
Your certificate of insurance can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in your customer portal. Once logged in, simply select “Manage This Policy” and click on “View Documentation” to access it. You will also be able to view, download, and print your own cop.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What part of your renewal do you need help with?
Renewing your insurance:
If you’ve received your renewal notice and would like to renew, you can easily accept your renewal via the customer portal. Once logged in, click on “View My Renewal,” select your preferred payment method, and follow the step-by-step instructions provided. If you’d like to pay using a different card or update your direct debit information, you can do so at this stage.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
How to view your renewal:
Your renewal notice will be available at least 21 days before the renewal is due and can be accessed in the customer portal. If requested, we may have also emailed or posted your renewal notice. If you’re unsure whether you’ve received the email, try searching for “One Click” in your inbox or check your junk folder.
Found everything you have been looking for?
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Discussing your renewal:
There are many factors that go into calculating your renewal premium. If you’ve been comparing insurers, you might find that we cover things others don’t—have you checked this? Even minor amendments, such as the current value of your vehicle or a reduction in mileage, could lower your price. As a result, our price might be significantly cheaper than what you’ve found online.
If you’d like to renew, you can easily do so by logging into the customer portal.
Found everything you have been looking for?
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Managing your policy online:
Although we’re not fully self-service yet, there are plenty of things you can do with just the press of a button. Here’s what you can access through the online customer portal:
- Make changes to your policy
- Change your payment date
- Download various documents
- Get a copy of your no claims bonus
- Renew your policy
- Upload documents
- Contact live chat support
- Purchase policy extras
If your query isn’t listed, have you checked our FAQs?
Found everything you have been looking for?
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Contact information
There’s also our FAQ section. You may find the answer you need there. Alternatively, please see the most common FAQ’s below, which to make it easier for you; have been categorised into the different insurance products we offer.
Our contact centre opening times
What would you like to discuss?
What would you like to discuss about your motor insurance?
Have you tried making a change online?
Making changes online:
Changes can be made quickly and easily online by logging into the customer portal. Once logged in, we’ll guide you through a few simple steps and provide a quotation based on the updates you make. You can then choose to accept or decline the quote.
Making changes through the portal also comes with the benefit of a reduced fee compared to talking with us directly via live chat.
Found everything you have been looking for?
Ways to contact us:
What would you like to discuss about your motor insurance?
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm. Please be aware an administration fee of up to £42.50 is applicable when completed via Live Chat. If completed in your customer portal the administration fee is up to £24.00.
Making payments online:
If you need to update your direct debit details, make a payment, or change your payment date, you can easily manage these changes by logging into the customer portal.
Once logged in, simply select “Manage My Policy” and then choose “Payment Schedule” to make the necessary updates.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Proof of No Claims Bonus:
Your No Claims Bonus proof can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in the customer portal. To access it, simply log in, select “Manage This Policy,” and then click on “View Documentation.” From there, you’ll be able to view, download, and print your copy.
Insurance Certificate:
Your certificate of insurance can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in your customer portal. Once logged in, simply select “Manage This Policy” and click on “View Documentation” to access it. You will also be able to view, download, and print your own cop.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What part of your renewal do you need help with?
Renewing your insurance:
If you’ve received your renewal notice and would like to renew, you can easily accept your renewal via the customer portal. Once logged in, click on “View My Renewal,” select your preferred payment method, and follow the step-by-step instructions provided. If you’d like to pay using a different card or update your direct debit information, you can do so at this stage.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
How to view your renewal:
Your renewal notice will be available at least 21 days before the renewal is due and can be accessed in the customer portal. If requested, we may have also emailed or posted your renewal notice. If you’re unsure whether you’ve received the email, try searching for “One Click” in your inbox or check your junk folder.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Discussing your renewal:
There are many factors that go into calculating your renewal premium. If you’ve been comparing insurers, you might find that we cover things others don’t—have you checked this? Even minor amendments, such as the current value of your vehicle or a reduction in mileage, could lower your price. As a result, our price might be significantly cheaper than what you’ve found online.
If you’d like to renew, you can easily do so by logging into the customer portal.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Managing your policy online:
Although we’re not fully self-service yet, there are plenty of things you can do with just the press of a button. Here’s what you can access through the online customer portal:
- Make changes to your policy
- Change your payment date
- Download various documents
- Get a copy of your no claims bonus
- Renew your policy
- Upload documents
- Contact live chat support
- Purchase policy extras
If your query isn’t listed, have you checked our FAQs?
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What would you like to discuss about your home insurance?
Have you tried making a change online?
Making changes online:
Changes can be made quickly and easily online by logging into the customer portal. Once logged in, we’ll guide you through a few simple steps and provide a quotation based on the updates you make. You can then choose to accept or decline the quote.
Making changes through the portal also comes with the benefit of a reduced fee compared to talking with us directly via live chat.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm. Please be aware an administration fee of up to £42.50 is applicable when completed via Live Chat. If completed in your customer portal the administration fee is up to £24.00.
Making payments online:
If you need to update your direct debit details, make a payment, or change your payment date, you can easily manage these changes by logging into the customer portal.
Once logged in, simply select “Manage My Policy” and then choose “Payment Schedule” to make the necessary updates.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Insurance Documents:
Your insurance documents can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in the customer portal. To access it, simply log in, select “Manage This Policy,” and then click on “View Documentation.” From there, you’ll be able to view, download, and print your copy.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What part of your renewal do you need help with?
Renewing your insurance:
If you’ve received your renewal notice and would like to renew, you can easily accept your renewal via the customer portal. Once logged in, click on “View My Renewal,” select your preferred payment method, and follow the step-by-step instructions provided. If you’d like to pay using a different card or update your direct debit information, you can do so at this stage.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
How to view your renewal:
Your renewal notice will be available at least 21 days before the renewal is due and can be accessed in the customer portal. If requested, we may have also emailed or posted your renewal notice. If you’re unsure whether you’ve received the email, try searching for “One Click” in your inbox or check your junk folder.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Managing your policy online:
Although we’re not fully self-service yet, there are plenty of things you can do with just the press of a button. Here’s what you can access through the online customer portal:
- Make changes to your policy
- Change your payment date
- Download various documents
- Get a copy of your no claims bonus
- Renew your policy
- Upload documents
- Contact live chat support
- Purchase policy extras
If your query isn’t listed, have you checked our FAQs?
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Not a problem, we are here to help!
If you need immediate assistance or need to report a claim you can call: 0203 738 7300.
Managing your policy online:
Although we’re not fully self-service yet, there are plenty of things you can do with just the press of a button. Here’s what you can access through the online customer portal:
- Make changes to your policy
- Change your payment date
- Download various documents
- Get a copy of your no claims bonus
- Renew your policy
- Upload documents
- Contact live chat support
- Purchase policy extras
If your query isn’t listed, have you checked our FAQs?
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What would you like to discuss about your motor insurance?
Have you tried making a change online?
Making changes online:
Changes can be made quickly and easily online by logging into the customer portal. Once logged in, we’ll guide you through a few simple steps and provide a quotation based on the updates you make. You can then choose to accept or decline the quote.
Making changes through the portal also comes with the benefit of a reduced fee compared to talking with us directly via live chat.
Found everything you have been looking for?
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm. Please be aware an administration fee of up to £15.00 is applicable when completed via Live Chat. If completed in your customer portal the administration fee is up to £4.99.
Making payments online:
If you need to update your direct debit details, make a payment, or change your payment date, you can easily manage these changes by logging into the customer portal.
Once logged in, simply select “Manage My Policy” and then choose “Payment Schedule” to make the necessary updates.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Proof of No Claims Bonus:
Your No Claims Bonus proof can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in the customer portal. To access it, simply log in, select “Manage This Policy,” and then click on “View Documentation.” From there, you’ll be able to view, download, and print your copy.
Insurance Certificate:
Your certificate of insurance can be found on your most recent renewal notice or cancellation confirmation letter, both of which are available in your customer portal. Once logged in, simply select “Manage This Policy” and click on “View Documentation” to access it. You will also be able to view, download, and print your own cop.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
What part of your renewal do you need help with?
Renewing your insurance:
If you’ve received your renewal notice and would like to renew, you can easily accept your renewal via the customer portal. Once logged in, click on “View My Renewal,” select your preferred payment method, and follow the step-by-step instructions provided. If you’d like to pay using a different card or update your direct debit information, you can do so at this stage.
Found everything you have been looking for?
Ways to contact us:
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
How to view your renewal:
Your renewal notice will be available at least 21 days before the renewal is due and can be accessed in the customer portal. If requested, we may have also emailed or posted your renewal notice. If you’re unsure whether you’ve received the email, try searching for “One Click” in your inbox or check your junk folder.
Found everything you have been looking for?
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Discussing your renewal:
There are many factors that go into calculating your renewal premium. If you’ve been comparing insurers, you might find that we cover things others don’t—have you checked this? Even minor amendments, such as the current value of your vehicle or a reduction in mileage, could lower your price. As a result, our price might be significantly cheaper than what you’ve found online.
If you’d like to renew, you can easily do so by logging into the customer portal.
Found everything you have been looking for?
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Managing your policy online:
Although we’re not fully self-service yet, there are plenty of things you can do with just the press of a button. Here’s what you can access through the online customer portal:
- Make changes to your policy
- Change your payment date
- Download various documents
- Get a copy of your no claims bonus
- Renew your policy
- Upload documents
- Contact live chat support
- Purchase policy extras
If your query isn’t listed, have you checked our FAQs?
Found everything you have been looking for?
Ways to contact us:
To discuss your platinum policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.
Although we are not fully self-service at the moment, there are lots of things you can do at the press of a button. Check out below what you can do in the online portal.
Action | Portal | Live Chat | Phone |
|---|---|---|---|
Make changes to my policy |  | |  |
Change my payment date | | | |
Make a payment | | | |
Download my documents | | | |
Get my no claims bonus | | | |
Renew my policy | | | |
Lapse my policy | | | |
Cancel my policy | | | |
Can’t find what your looking for, or have a question?
Take a look at our frequently asked questions
